New Delhi:
Seorang penumpang Air India mengeluh karena menemukan kecoa dalam telur dadar yang disajikan dalam penerbangan dari ibu kota negara ke New York, dan maskapai tersebut mengatakan bahwa masalah tersebut telah dibawa ke penyedia layanan katering untuk penyelidikan lebih lanjut.
“Kami mengetahui postingan media sosial oleh seorang penumpang mengenai benda asing dalam makanan di dalam pesawat yang ditawarkan kepada mereka di AI 101 yang beroperasi dari DEL ke JFK pada 17 September 2024,” kata juru bicara Air India dalam sebuah pernyataan dan juga menyatakan keprihatinannya atas kejadian itu.
Dalam postingan di X, penumpang tersebut mengatakan seekor kecoa ditemukan di telur dadar yang disajikan dalam penerbangan dari Delhi ke New York.
Menemukan kecoa di telur dadar yang disajikan untuk saya di @airindia penerbangan dari Delhi ke New York. Anak saya yang berumur 2 tahun menyelesaikan lebih dari setengahnya dengan saya ketika kami menemukan ini. Menderita keracunan makanan sebagai akibatnya. @DGCAIndia@RamMNKpic.twitter.com/1Eyc3wt3Xw
— Suyesha Savant (@suyeshasavant) 28 September 2024
“Anak saya yang berumur 2 tahun menghabiskan lebih dari setengahnya bersama saya ketika kami menemukan ini. Akibatnya dia menderita keracunan makanan,” katanya.
Penumpang tersebut juga membagikan video pendek dan gambar makanan yang disajikan selama penerbangan.
Dia menandai Air India, regulator penerbangan Direktorat Jenderal Perhubungan Udara, dan Menteri Penerbangan Sipil K Rammohan Naidu di postingan tersebut.
Dalam pernyataannya, juru bicara mengatakan maskapai penerbangan prihatin dengan pengalaman pelanggan dalam kejadian tersebut dan telah menghubungi penyedia layanan katering untuk menyelidiki lebih lanjut.
“Kami akan mengambil tindakan yang diperlukan untuk mencegah terulangnya kejadian serupa di masa depan,” kata juru bicara tersebut.
Lebih lanjut, juru bicara tersebut mengatakan Air India bekerja dengan katering terkenal yang memasok ke maskapai penerbangan terkemuka secara global dan memiliki SOP yang ketat serta berbagai pemeriksaan untuk memastikan kualitas makanan yang disajikan kepada para tamu.
(Kecuali judulnya, cerita ini belum diedit oleh staf NDTV dan diterbitkan dari feed sindikasi.)
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